Email Not Displaying Correctly in Gmail: Fix Custom Font Fallback Overrides for Brevo (Sendinblue) for SaaS Product Operations
SaaS communications (onboarding guides, product updates, dashboard reports) require clean tech-first typography and functional UI component layout rendering. Below is the targeted integration guide to fix Custom Font Fallback Overrides inside Gmail App (iOS & Android) templates when using Brevo (Sendinblue).
Technical Breakdown
Gmail App (iOS & Android) uses the WebKit / Blink which lacks support for standard rendering rules. This causes Custom Font Fallback Overrides elements to break or collapse when rendering templates.
Brevo (Sendinblue) Behaviors
Brevo's rendering system injects inline spacing helpers to support their responsive editor, which can cause column overlaps in Outlook. Using explicit table alignments is required. Verify that your dashboard report layouts use nested tables. Flexbox layouts will fail in legacy Outlook clients used by enterprise software buyers.
Remediation Code Block
To prevent Outlook's Times New Roman fallback override, wrap your custom font declarations inside an @media block that Outlook ignores, or use MSO conditional statements to override font-families specifically for Microsoft Word rendering engines. In your Brevo (Sendinblue) campaign manager, make sure you configure your links to run via {{ unsubscribe }}.
<!--[if mso]>
<style type="text/css">
body, table, td { font-family: Arial, sans-serif !important; }
</style>
<![endif]-->
<style>
@import url('https://fonts.googleapis.com/css2?family=Montserrat&display=swap');
</style>Live Code Sandbox Test
How to Deploy inside Brevo (Sendinblue)
Copy the fixed VML or table wrapper code block from the remediation box above.
Open Brevo's template canvas, select the element you wish to configure, click 'Edit HTML' or insert a standalone 'HTML' content block, and paste the code.