Email Not Displaying Correctly in Gmail: Fix Gmail Line-Height Shifts for HubSpot for Financial Services & Banking
Financial emails carry high-compliance requirements. Layout collapses, overlapping text, or accessibility failures can lead to compliance audits and client confusion. Below is the targeted integration guide to fix Gmail Line-Height Shifts inside Gmail App (iOS & Android) templates when using HubSpot.
Technical Breakdown
Gmail App (iOS & Android) uses the WebKit / Blink which lacks support for standard rendering rules. This causes Gmail Line-Height Shifts elements to break or collapse when rendering templates.
HubSpot Behaviors
HubSpot's COS template manager automatically wraps content blocks in dynamic div structures to support their drag-and-drop system. These extra wrappers force styling inheritances that override inline td paddings, leading to spacing collapses in Outlook. Setting explicit table element attributes is crucial. Enforce strict WCAG color contrast standards across your statement tables and summary grids to ensure legibility and regulatory compliance.
Remediation Code Block
Define line-height as a unitless ratio (e.g. line-height: 1.4) or in explicit percentages (e.g. line-height: 140%). Avoid mixing em and px units, and apply the styles directly to the containing td or span tags containing typography. In your HubSpot campaign manager, make sure you configure your links to run via {{ unsubscribe_link }}.
<p style="font-size: 16px; line-height: 22px; margin: 0; mso-line-height-rule: exactly;">Typography Paragraph</p>Live Code Sandbox Test
How to Deploy inside HubSpot
Copy the fixed VML or table wrapper code block from the remediation box above.
In HubSpot's Design Manager, edit the modules section. Create a 'Rich Text' or 'HTML' module block. Double-click the block, choose 'Tools' or 'Advanced', click 'Source Code', and drop the code snippet inside.