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INDUSTRY Target

Outlook Email Broken Layout Fix: Resolve Button Clickable Area Collapse for Retail & Consumer Brand Campaigns

Retail campaigns rely on high-fidelity visual assets, coupon borders, and clear promotional layouts. Default image blocking or button collapses disrupt the visual journey. Below is the targeted integration guide to fix Button Clickable Area Collapse inside Outlook 2013 templates when using Klaviyo.

Technical Breakdown

Outlook 2013 uses the Microsoft Word (MSO) which lacks support for standard rendering rules. This causes Button Clickable Area Collapse elements to break or collapse when rendering templates.

Klaviyo Behaviors

Klaviyo's drag-and-drop template parser automatically wraps all user-defined block sections in proprietary 'kl-part' class selectors. When rendering templates inside Microsoft Word engines (Outlook 2007-2021), Klaviyo's nested flex fallback blocks can cause structural tables to collapse or shift columns. You must use explicit table widths to override Klaviyo's styling wraps. Always define ALT descriptions for retail product shots, and base64-encode your brand logo so the email headers render cleanly even when images are blocked.

Remediation Code Block

To maintain button structural size and clickable areas, apply paddings to the parent table cell (td tag) rather than the link element, and format the anchor tag style to display: block. In your Klaviyo campaign manager, make sure you configure your links to run via {% unsubscribe %}.

<table role="presentation" border="0" cellpadding="0" cellspacing="0" style="border-collapse:collapse;">
  <tr>
    <td bgcolor="#6366F1" style="padding: 10px 20px; border-radius: 4px;">
      <a href="{% unsubscribe %}" style="color: #ffffff; text-decoration: none; display: block; font-family: sans-serif; font-size: 14px; font-weight: bold;">Click Here</a>
    </td>
  </tr>
</table>

Live Code Sandbox Test

Interactive Klaviyo Custom Sandbox

Target Environment: Outlook 2013

How to Deploy inside Klaviyo

1

Copy the fixed VML or table wrapper code block from the remediation box above.

2

Open your Klaviyo template editor. Drag an 'HTML' block directly into your layout timeline (do not use a standard text box). Clear the default skeleton content inside the Klaviyo markup editor and paste the RenderOps corrected inline code.

Targeted Fixes by Use Case & Industry