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INDUSTRY Target

Outlook Email Broken Layout Fix: Resolve Button Clickable Area Collapse for Retail & Consumer Brand Campaigns

Retail campaigns rely on high-fidelity visual assets, coupon borders, and clear promotional layouts. Default image blocking or button collapses disrupt the visual journey. Below is the targeted integration guide to fix Button Clickable Area Collapse inside Outlook 2016 templates when using Campaign Monitor.

Technical Breakdown

Outlook 2016 uses the Microsoft Word (MSO) which lacks support for standard rendering rules. This causes Button Clickable Area Collapse elements to break or collapse when rendering templates.

Campaign Monitor Behaviors

Campaign Monitor wraps custom blocks in dynamic edit tags, which can break the column flow inside Outlook. Ensuring correct class names is essential. Always define ALT descriptions for retail product shots, and base64-encode your brand logo so the email headers render cleanly even when images are blocked.

Remediation Code Block

To maintain button structural size and clickable areas, apply paddings to the parent table cell (td tag) rather than the link element, and format the anchor tag style to display: block. In your Campaign Monitor campaign manager, make sure you configure your links to run via [unsubscribe].

<table role="presentation" border="0" cellpadding="0" cellspacing="0" style="border-collapse:collapse;">
  <tr>
    <td bgcolor="#6366F1" style="padding: 10px 20px; border-radius: 4px;">
      <a href="[unsubscribe]" style="color: #ffffff; text-decoration: none; display: block; font-family: sans-serif; font-size: 14px; font-weight: bold;">Click Here</a>
    </td>
  </tr>
</table>

Live Code Sandbox Test

Interactive Campaign Monitor Custom Sandbox

Target Environment: Outlook 2016

How to Deploy inside Campaign Monitor

1

Copy the fixed VML or table wrapper code block from the remediation box above.

2

In Campaign Monitor, click the 'Source' button on your selected editable text region, or edit the template code files directly. Ensure you append the 'class="cs-editable"' flag if you need inline editing later.

Targeted Fixes by Use Case & Industry