Outlook Email Broken Layout Fix: Resolve CSS Grid Broken Columns for WCAG Accessibility Violations
Accessibility failures prevent screen readers from navigating templates, isolating disabled subscribers and increasing unsubscribe rates. Below is the targeted integration guide to fix CSS Grid Broken Columns inside Outlook 2016 templates when using Salesforce Marketing Cloud (SFMC).
Technical Breakdown
Outlook 2016 uses the Microsoft Word (MSO) which lacks support for standard rendering rules. This causes CSS Grid Broken Columns elements to break or collapse when rendering templates.
Salesforce Marketing Cloud (SFMC) Behaviors
SFMC's Content Builder wraps block exports in div frames that can break conditional comments. Additionally, AMPScript calls for personalizations can trigger parsing errors if they are inside MSO conditional comments. Ensure your AMPScript tags are evaluated *outside* the VML blocks. Inject correct table roles (role='presentation') and keep color pairings above the WCAG AA contrast threshold of 4.5:1.
Remediation Code Block
Always compile grid layouts using standard percentage-width or pixel-width nested tables aligned with the align='left' attribute. This acts as a responsive grid block that floats and adapts naturally to any viewport size. In your Salesforce Marketing Cloud (SFMC) campaign manager, make sure you configure your links to run via %%unsubscribe_url%%.
<table role="presentation" border="0" cellpadding="0" cellspacing="0" width="100%">
<tr>
<td width="48%" align="left" valign="top" style="padding-bottom:10px;">Col 1</td>
<td width="4%"></td>
<td width="48%" align="left" valign="top" style="padding-bottom:10px;">Col 2</td>
</tr>
</table>Live Code Sandbox Test
How to Deploy inside Salesforce Marketing Cloud (SFMC)
Copy the fixed VML or table wrapper code block from the remediation box above.
Create an 'HTML content' layout block in Content Builder. Paste the table structure. Enclose any custom merge tags inside standard AMPscript wrapper lines.