Outlook Email Broken Layout Fix: Resolve Custom Font Fallback Overrides for Editorial & Content Newsletters
Editorial newsletters rely on content layout readability and structural text spacing. If fonts default to Times New Roman or layout borders break, subscriber engagement metrics suffer. Below is the targeted integration guide to fix Custom Font Fallback Overrides inside Outlook 2021 templates when using Klaviyo.
Technical Breakdown
Outlook 2021 uses the Microsoft Word (MSO) which lacks support for standard rendering rules. This causes Custom Font Fallback Overrides elements to break or collapse when rendering templates.
Klaviyo Behaviors
Klaviyo's drag-and-drop template parser automatically wraps all user-defined block sections in proprietary 'kl-part' class selectors. When rendering templates inside Microsoft Word engines (Outlook 2007-2021), Klaviyo's nested flex fallback blocks can cause structural tables to collapse or shift columns. You must use explicit table widths to override Klaviyo's styling wraps. Keep your editorial body clean. Strip redundant CSS class definitions using Vaporize to ensure the newsletter stays under Gmail's 102KB clipping ceiling.
Remediation Code Block
To prevent Outlook's Times New Roman fallback override, wrap your custom font declarations inside an @media block that Outlook ignores, or use MSO conditional statements to override font-families specifically for Microsoft Word rendering engines. In your Klaviyo campaign manager, make sure you configure your links to run via {% unsubscribe %}.
<!--[if mso]>
<style type="text/css">
body, table, td { font-family: Arial, sans-serif !important; }
</style>
<![endif]-->
<style>
@import url('https://fonts.googleapis.com/css2?family=Montserrat&display=swap');
</style>Live Code Sandbox Test
How to Deploy inside Klaviyo
Copy the fixed VML or table wrapper code block from the remediation box above.
Open your Klaviyo template editor. Drag an 'HTML' block directly into your layout timeline (do not use a standard text box). Clear the default skeleton content inside the Klaviyo markup editor and paste the RenderOps corrected inline code.