Outlook Email Broken Layout Fix: Resolve Custom Font Fallback Overrides for eCommerce Campaigns
In eCommerce email marketing, rendering issues directly tank conversion rates and cart recoveries. Product grids, checkout CTAs, and discount banners must display flawlessly to prevent purchase drop-offs. Below is the targeted integration guide to fix Custom Font Fallback Overrides inside Outlook App (iOS & Android) templates when using ActiveCampaign.
Technical Breakdown
Outlook App (iOS & Android) uses the WebKit / Blink Wrapper which lacks support for standard rendering rules. This causes Custom Font Fallback Overrides elements to break or collapse when rendering templates.
ActiveCampaign Behaviors
ActiveCampaign's editor parses HTML template imports and automatically cleans inline attributes, which can break VML tags. Always use absolute styles and avoid relying on classes. Double-check your dynamic product feed blocks. When injecting product loops from your catalog, ensure width sizes are explicitly handled to keep columns from overlapping.
Remediation Code Block
To prevent Outlook's Times New Roman fallback override, wrap your custom font declarations inside an @media block that Outlook ignores, or use MSO conditional statements to override font-families specifically for Microsoft Word rendering engines. In your ActiveCampaign campaign manager, make sure you configure your links to run via %UNSUBSCRIBELINK%.
<!--[if mso]>
<style type="text/css">
body, table, td { font-family: Arial, sans-serif !important; }
</style>
<![endif]-->
<style>
@import url('https://fonts.googleapis.com/css2?family=Montserrat&display=swap');
</style>Live Code Sandbox Test
How to Deploy inside ActiveCampaign
Copy the fixed VML or table wrapper code block from the remediation box above.
Insert an 'HTML block' from the layout builder panels. Avoid standard text boxes, as the ActiveCampaign parser might strip conditional MSO comment strings on saving.