View Standard Fix
ERROR TYPE Target

Fix Outlook Background Image Collapse in Samsung Email — Salesforce Marketing Cloud (SFMC) Guide for Deliverability & Spam Audits

Spam filters analyze email HTML code quality alongside body copy. Unclosed tags, excessive styling block nesting, and broken link parameters are flagged as spam risks. Below is the targeted integration guide to fix Outlook Background Image Collapse inside Samsung Email templates when using Salesforce Marketing Cloud (SFMC).

Technical Breakdown

Samsung Email uses the WebKit which lacks support for standard rendering rules. This causes Outlook Background Image Collapse elements to break or collapse when rendering templates.

Salesforce Marketing Cloud (SFMC) Behaviors

SFMC's Content Builder wraps block exports in div frames that can break conditional comments. Additionally, AMPScript calls for personalizations can trigger parsing errors if they are inside MSO conditional comments. Ensure your AMPScript tags are evaluated *outside* the VML blocks. Run your finished layouts through the Spam Word Auditor to catch trigger phrases and verify structural delivery alignments before launching.

Remediation Code Block

To resolve this in Outlook desktop, you must wrap your element or cell inside a Microsoft VML (Vector Markup Language) shapes structure that declares the background image explicitly using the 'v:background' or 'v:fill' vector properties. In your Salesforce Marketing Cloud (SFMC) campaign manager, make sure you configure your links to run via %%unsubscribe_url%%.

<td background="https://example.com/bg.jpg" bgcolor="#222222" valign="top" style="background-image: url('https://example.com/bg.jpg'); background-repeat: no-repeat; background-size: cover;">
  <!--[if mso]>
  <v:rect xmlns:v="urn:schemas-microsoft-com:vml" fill="true" stroke="false" style="width:600px;height:300px;">
    <v:fill type="tile" src="https://example.com/bg.jpg" color="#222222" />
    <v:textbox inset="0,0,0,0">
  <![endif]-->
  <div>Overlay Content</div>
  <!--[if mso]>
    </v:textbox>
  </v:rect>
  <![endif]-->
</td>

Live Code Sandbox Test

Interactive Salesforce Marketing Cloud (SFMC) Custom Sandbox

Target Environment: Samsung Email

How to Deploy inside Salesforce Marketing Cloud (SFMC)

1

Copy the fixed VML or table wrapper code block from the remediation box above.

2

Create an 'HTML content' layout block in Content Builder. Paste the table structure. Enclose any custom merge tags inside standard AMPscript wrapper lines.

Targeted Fixes by Use Case & Industry